Shipping Arrangements, Postage and Return Policy

**Dear people, everyone has their own blessings and karma, and karma will affect the sacred objects to some extent. Offering sacred objects is not a child's play, but a respectful heart. Relics are not clothing accessories and cannot be returned or exchanged. Please think carefully when placing an order. If you are a perfectionist about the appearance, please do not place an order or please go to the store to buy.

Delivery Arrangements

We currently provide delivery services to Hong Kong, China, Macau, Taiwan, the United States, South Korea, Thailand, and Singapore.

Once payment is received, we will arrange to ship the shipment.

Hong Kong, China, Macau, Taiwan will ship in about 2-3 working days after payment confirmation ( except for reservations, public holidays, all staff in Thailand, and special circumstances).

In the United States, South Korea, and Thailand, after payment is confirmed, we will contact the customer to confirm the shipping amount, and the customer will pay the shipping fee and ship the product.

mailing arrangements

Hong Kong, China, Macau, Taiwan Shipping Service Provider: SF Express Shipping.

Shipping fee: The shipping fee will be paid to the SF courier when the customer picks up the goods in the form of "pay on delivery", and the shipping fee will not be reflected on the order. For details of charges, please contact SF Express .

Delivery Time : We expect local shipping to take approximately 2-4 business days under normal circumstances (depending on the shipping provider). China, Macau, Taiwan shipping service takes about 4-8 business days or more (depending on the shipping service provider).

US, South Korea, Thailand, Singapore Shipping Service Providers:

Ships by DHL Express or Express Mail Service or SF Express.

Shipping fee: The shipping fee will not be reflected on the order. After the customer places the order, contact the customer in the form of "quote" to confirm the shipping cost, and then place another shipping bill or pay by bank transfer.

Delivery Time : We expect overseas shipping services to take approximately 7-14 business days or more (depending on the shipping service provider) under normal circumstances.

All mails are subject to the mailing information registered by the buyer.

The shop is not responsible for any lost or returned mail due to errors in filling in the information.

If the recipient's name is not the full name, the package may not be picked up because the identity cannot be verified.

If the order contains both pre-ordered items and in-stock items, we will only ship the pre-ordered items after they arrive. If the order has reached the free shipping requirements, but the buyer requests to ship in batches, only one of them can be freed.

Return Policy

There is no exchange/return service in this store.

Our attitude is professional and cautious, and orders are repeatedly reviewed before sending out to minimize risks. The customer is solely responsible for any risk of damage/loss during shipment. If you cannot bear the risk of delivery, it is recommended to pick up the goods directly in Xinruge store. Please check clearly when picking up the goods at the store. The goods will not be returned or exchanged.

Please note that we do our best to ensure that the information on the website is consistent with the product. If the color difference between the picture and the real object is different, the standard of measurement method is different, and we will not be able to provide return service. Most of the sacred objects are handmade by temples or masters, so the location and color of the gemstones may be slightly different, so if you mind, please do not place an order or come to the store to offer it. After placing an order, you cannot return it for this reason. exchange.

Dear guests, please check whether the content is correct as soon as you receive the package.

If the style is wrong or the quantity is wrong, please do not sign for it and return it immediately, keep the original product complete and complete, and please contact us immediately.

Please be sure to attach the unboxing video as proof. If you cannot/do not provide proof, it is equivalent to giving up the rights to return and claim the goods. Once verified, we will arrange exchanges and returns as soon as possible. If the product is returned damaged, the return application will not be accepted, please forgive me.

If the goods do not match or the style is wrong, but the customer has signed for it and the original has not been returned, the company will not be responsible for it, including no re-send, refund, or replacement. Please contact us immediately on the day of receipt so that we can follow up with you as soon as possible.

Notes on Refunds:

In order to avoid any disputes, once all the goods are successfully placed and paid for by themselves, the order will not be cancelled, returned, refunded or replaced without any reason.

All items will be shipped after inspection, and there will be no cancellation, return, refund or exchange for any reason/personal preference/subjective factor.

If a refund is required, we will only refund/refund the purchase amount based on the actual amount paid for the order; unreasonable claims will not be accepted.

If there is any handling fee/additional fee in the order, the fee will be deducted first when applying for a refund.

The refund procedure takes three to ten working days to process (calculated from the receipt of the refund account information, the required refund time will be affected by the actual situation at that time and the processing time of the bank on working days).

After the completion of the procedure, the accounting staff will notify the relevant details individually by email, and no other notification will be made.

Due to the different processing time required by different banks, after receiving the email from us confirming that the refund has been made, the customer can check the bank record after a few working days.

Xinruge reserves the right to change the above terms and conditions at any time without prior notice.